Support
The Analytical Platform team provides support for problems with the platform. This does not include third-party tools and software you can access through the Analytical Platform such as GitHub. You can see our shared responsibility model for more information about what the Analytical Platform team can help with.
Before you ask for support, make sure you’ve tried the following steps.
Check for a known fix to your problem
First, you should see if your problem is listed in our common errors and solutions. If you cannot find it, then search online for your problem or error message if you have one. We also recommend searching for your problem on Slack using relevant keywords.
Troubleshoot your problem
If you cannot find a fix for your problem or do not know where the problem is, you should identify which area or component is not working. Follow instructions on producing a minimal reproducible example to try and find the problem.
Raise an issue
If you still need help, select your problem on our GitHub form to find the right support.
If you’re not a DOM1 user or cannot access GitHub, send us an email.