Common Issues and Troubleshooting

Issue: Unable to see a dataset in QuickSight

• Ensure you have the necessary permissions to access the dataset.
• Verify that the dataset is within the mojap-derived-table domains.
• Check if the dataset is available via the Athena data source.

See this question in FAQs for more information

Issue: Slow dashboard performance

• Optimize your queries
  • Remove unnecessary data from queries
  • Optimise joins and data structure
• Check out the QuickSight optimisation tips page for specific tips
• Load data into SPICE

Issue: Error while importing data

• Check the data format and structure
  • Can you read and query the data via the Athena console (in the Ireland region within the data account) or via boto3/pydbtools?
• Ensure the data source is correctly configured in QuickSight (see Finding datasets)
• Raise a support request providing details of the problem and what you’ve tried.

This page was last reviewed on 11 December 2024. It needs to be reviewed again on 11 February 2025 by the page owner #analytical-platform-support .